Shipping and return policies for Sam Knight

Shipping Info

www.royalmail.com/current-postage-prices

Return Policy

Returns Policy for Sam Knight's Online Store:

At my online Bandcamp store, I strive to provide you with high-quality products. I want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied or have received a faulty or damaged item, please review our returns policy below.

1. 30-Day Money-Back Guarantee:
We offer a 30-day money-back guarantee on all our products. If you are not satisfied with your purchase within 30 days of receiving your order, you may return the item for a full refund. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.

2. Process for Returns:
• Contact me at samknightsax@gmail.com within 30 days of receiving your order to initiate the return process. Please include your order number, a description of the issue, and any relevant photos if the item is damaged.
• We will provide you with a return authorisation and further instructions on where to send the item.

3. Return Shipping:
• Customers are responsible for return shipping costs unless the item is confirmed to be faulty or damaged.
• We recommend using a trackable shipping service to ensure that we receive your returned item.

4. Refund Process:
• Once we receive the returned item and verify its condition, we will process the refund to your original method of payment.
• Please allow 5-7 business days for the refund to be reflected in your account.

5. Exclusions:
• We cannot accept returns on items that have been used or are not in their original condition.
• CDs or T-shirts that show signs of wear or damage not caused by manufacturing defects are not eligible for return.

6. Damaged or Defective Items:
• If you receive a damaged or defective item, please contact us immediately, providing details and, if possible, photographs. We will arrange for a replacement or refund as appropriate.

7. Contact Information:
• For any inquiries regarding returns, please contact me at samknightsax@gmail.com

Thank you for shopping at my online Bandcamp store. Your satisfaction is my priority, and I appreciate your understanding of our returns policy.